All of our natural rugs are custom made to your specifications and are non returnable unless damaged or defective. Please be aware of this before placing your order.
Due to the nature of various computer monitor configurations, colour representations may vary.
While every effort has been made to reflect the true colour of our rugs on screen, we highly recommend that you order complementary samples if it is critical that weave and border tones match your expectations.
Our rugs are hand crafted from natural materials so minor imperfections may be present in the weaves due to the very nature of the material. Minor variations in rug sizes can also occur.
Please note as all of our rugs are hand made sizes can vary by up to 5%.
Damaged or defective rugs
It is our policy to provide the highest level of service to our customers. If you have a complaint please direct it to our customer services team.
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