Delivery information

Standard delivery

Manufacture & delivery of your rug(s) normally takes 2-3 weeks from receipt of your order depending on the complexity of your order and availability of materials. We will always try to get your rug to you as fast as possible.

Weekday deliveries from The Natural Rug Store on the UK mainland are free. Standard delivery is via DHL and a one man service to the door only. All deliveries take place Monday to Friday 9am-5.30pm. We will contact you before your order is dispatched to arrange a suitable delivery day of your choice.

A tracking number will be emailed to you the moment your order is dispatched so you can check delivery progress using the DHL online tracker or by calling DHL's freephone customer service number.

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Saturday deliveries are available on the UK mainland - costs vary depending on your rug size.

International destinations and areas of the UK located away from the mainland - costs vary depending on your rug size and location.

Please call us for a quote on 0333 222 6515 or contact us via our online enquiry form for more information.

Need premium delivery?

For larger or heavier rugs, homes with limited access, or you require prior notification of delivery time on the day, installation or packaging removal - our premium delivery upgrades can help.

✅ Standard Assisted Delivery *est £100-£150

✔ Handled by a professional delivery team
✔ Call ahead with a confirmed delivery window
✔ Rug carried safely inside your home

✅ White Glove Service *est £175–£275

✔ Call ahead with a confirmed delivery window
✔ Rugs carried to your chosen room
✔ Packaging removed and rug rolled out
✔ Small furniture moved if needed
✔ All packaging taken away

✅ White Glove Plus *est £300–£400

✔ Includes everything above plus:
✔ Delivered by a two-man team
✔ Large furniture moved (sofas, beds, tables, etc.)
✔ Rugs carried up stairs or to upper floors if needed

* Estimates are for guidance only - contact us for a quote.

How to Upgrade

You can upgrade your delivery anytime after purchasing your rug, before the dispatch date.

Let us know your:

• Access details - floor level, stairs or lift access, parking limits, or any tricky access.
• Any furniture that needs moving
• Tailored Quote: We’ll send you a tailored quote and handle the rest!

Call us for a quote on 0333 222 6515 for a quote or contact us via our online enquiry form

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* There are occasional circumstances which could delay your order.

1. Stock availability
Our rug room sources a huge number of natural materials from across the world including India, Africa, South America and China. Sometimes environmental conditions or logistical issues overseas can cause us to temporarily lose stock of certain items which may delay your order. If this happens we will contact you immediately. We have a huge range of materials so there are usually always satisfactory alternatives if you can't wait.
2. Public holidays and Christmas>
Bank holidays may delay your order, depending on the date they fall. If your order was due to be despatched during the bank holiday then it would fall to the next available slot. During the lead up to Christmas our rug room becomes very busy so delays may occur.
3. Couriers

We use DHL for deliveries throughout the UK. There may be times where extreme weather conditions, road traffic accidents or other circumstances delay your order. A tracking number will be emailed to you once your order is dispatched and you can check delivery progress on DHL's up to date online tracker or by calling DHL's freephone customer service department.