Free delivery
on all UK Orders

*mainland only

The Natural Rug Store featured in:

Order up to 5 samples FREE of charge

UK Customer Service: 0333 222 6515

Home » Customer Comments

Customer Comments

Below are just a few comments from our satisfied customers...

"Thank you so much for my lovely sisal rug. Your online rug designer is brilliant."
Helen Southall - Surrey

"Just received our rug - amazing! Truly beautiful and very well made. It looks wonderful in our dining area. Thank you so much, especially to the person who hand sewed and finished it for us. Very best wishes."
Mrs & Mrs Ward

"Hello I just wanted to say that the rug has arrived and it is fantastic - I am really pleased with the quality and also the customer service."
S Rees

"Just wanted to let you know how delighted we are with the rug which you made for us recently. It was so easy to choose with your great website and helpful staff. Thanks again."
E Kidd

"Hi, just to say rug arrived yesterday and i'm really pleased with it. Thanks a lot and would not hesitate to use you in the future. Regards."

"I think your web site is absolutely wonderful and it is a pleasure to deal with an efficient company."
K Reid

"We've had our rug now for a couple of weeks. Just to let you know we're very pleased with it and have already recommended the store to others. All the best"

"Just wanted to say what a pleasure it was to see how well presented my rug samples were. Not what I was expecting at all. So thank you. I’ll definitely be ordering rugs for my new home soon. And I’ve already recommended you to other people. Your website is really fab to use."

"It was a real pleasure designing my own rug. I'm very happy with seagrass rug, it really anchors my room."

"Hats off to you for making my day! the bordered wool pecos rugs I purchased are absolutely splendid."
Henry W - Berkshire

"I just wanted to tell you that I think your website is excellent and I have just ordered 4 rugs. I can't wait to receive them! thanks "

"The wool rug I ordered was delivered this morning. It's perfect! Your Company is top-notch! We're thrilled! Many thanks to you all."
Pamela K

"Thank you Natural Rug Store for my beautiful Sisal rug. Its transformed my living room."
Catherine Suise - London

"The Natural Rug Store exceeded all my expectations in terms of quality and service."
Eileen Smart

"I received my Seagrass rug today and wanted to tell you how thrilled I am with it. Thank you!"
Fleur Montgomery

"Dear Natural Rug Store we wanted to thank you for such excellent service and the beautiful rug!"
Alison Locke - Dorset

"Shockingly good service! Companies like The Natural Rug Store set the mark for the rest!"
Jacquelyn Golders

"Thank your for my wool rug, the colours are fantastic and the quality is really superb!"
Lana Ritter-Allen

"I love my new natural rug and will be recommending my family and friends"
Gemma Lois

"The rug arrived on Thursday, and it looks great. Thank you very much for your extra level of customer service in completing this order."
K Sycamore

"Hi, just to say thank you for the rug, looks really perfect, look forward to doing more business with you soon, great service ,thanks."
R Wigginton

"Thank you so much for the prompt delivery of my rug, I am very pleased with the rug and its excellent quality."

"We’ve had our Rug now for a couple of weeks . Just to let you know we’re very pleased with it and have already recommended the store to others."

"Hi, Rug arrived as promised, good quality and looks great. Very well packed. Thank you. Regards."

"Rug arrived, unpacked and in its place. It's exactly what I had hoped for. The colour matches and quality are excellent. Thank you so much!"
H Simms

“We received our Custom Made Rug on Tuesday and wanted to let you know how delighted we are with your service and product. The quality is excellent as is the service so thank you very much”
Jane Crill

“Your service has been great and would have no hesitation recommending you To my friends.”

“The rugs arrived today and they all look lovely!! Only problem is we wish we had ordered more!”
Gemma Watson

“To the Management and employees. My wife and I wanted to thank you for giving us such a fantastic service in every way, from sending us samples, to us actually putting the finished product on the floor. At all stages your company has shown a great professionalism and customer service, rarely experienced these days. You sent us samples promptly, packed as though they were a gift (brilliant marketing) and then helped to ensure our subsequent order was correct in every way. The rugs we ordered were promised for delivery in three weeks and sure enough they were delivered promptly and packaged in an amazingly safe and professional manner. The quality of the workmanship and finish is exceptional. We felt that thanks were needed, and we are so pleased with the rugs, they have brought our oak floors to life and made our rooms even more homely. We certainly feel able to recommend you to friends and family and will certainly be back to you when more rugs are needed.“
Geoff and Denise Dunsmore

“I have been meaning to write to tell you how pleased I was with the rug I ordered from you before Christmas. It looks great in my sitting room, very good quality and very good service - I shall certainly return should I need another rug. I would also like to say that I think your website is excellent which helped enormously with the selection of size, colour, style etc.”
Sally Mitchell

“Just to say thank you so much for making and delivering our correct rug so promptly. It looks absolutely great!“
Amanda Imregi

“I just wished to thank you for the great service and the lovely rugs which arrived yesterday. Best wishes”
Fleur Fillingham

“I've received my rug and it's exactly what I wanted it to be.”
Emma Buckland

“I am delighted with my new seagrass rug. It fits into my kitchen perfectly and enhances what is already a lovely space. I will recommend the natural rug store to my friends and family for your efficiency and the quality of your product.”
Carole Law

“Rug arrived, unpacked and in its place. It's exactly what I had hoped for. The colour matches and quality are excellent. Thanks you so much!”
Helen Jenkins

“We just wanted to say thank you very much for shipping the two coir rugs that arrived in Singapore this morning. They look fabulous and make the house feel more homely which is exactly what we needed.”
Mrs Julie Jones

“I'm really pleased with the rugs! Do you sell a cleaner for them and if so how much is it? Thank you for your help.“
Janet Mason

“A line to let you know the rug has arrived and it's splendid! It's nicely flattened-out and looks quite at home in the hall. Many thanks for your help”
Anne Woodhall

“Many thanks. The rug has settled-in well and we are very pleased with it. We will be glad to recommend the store.”

“we were very impressed with the service we received when we bought our rug from you last year. Would highly recommend your company.”

“Love the rug - worth the wait!“

“I have received my rug today and I wanted to tell you that I am delighted with it and it does look fantastic - well done and thank you.“
Lucy Rowland

“Just to let you know that I have received my rug and I am very pleased with it.“
Rosemary Vaughan

“The rug is brilliant – exactly what we wanted.”
Thomas Sibold

“We have received the rug. It looks great.”

“I just wanted to say I was so impressed with your website. I loved the rug maker software. Excellent.”
Jane Southcott

“I wanted to send you a quick email to say thank you for the samples. I only ordered them yesterday and they arrived today. I am exceptionally impressed with the lovely way they arrived, packed in a nice box enclosed with very nice stationery and business cards. It gives a very good impression of your business as a whole, thank you and I look forward to purchasing one of your rugs.”
Kirsty Rafferty

“I just wanted to say thank you, I received my rug today and I am delighted with it!”
Joanne Beames

“Rug is awesome. Thanks so much for your help.”
Danni Francis

“I just wanted to let you know that my rug arrived as arranged and I am absolutely delighted with it. It is really lovely and very high quality.”
Jane Coles

“We are very happy with the rug it’s exactly what we wanted.“
Martina Toner-Egan

“A quick note to let you know they have arrived and the carpet and runners have been fitted and we are delighted with them so thanks for your help.”
Iain Thane

“Rug arrived safe and sound and is absolutely great. Thank you.“

“Just wanted to tell you that the rug arrived today, and it is absolutely beautiful. It looks so splendid in the dining room! I think I will have to get another one for another room! Just delightful. Well done.”

"Just to let you know that I got my rug in record time and couldn’t be more delighted with it – it’s really fabulous. Thanks again!"
Dawn Lewis

"The rug is beautiful and I will have no hesitation in recommending you to my friends and anyone that decides to talk about rugs!"
Lynn Fincher

"I recently ordered a seagrass rug and it’s beautiful. I would highly recommend the Natural Rug Store. The samples came looking like little gifts which really added to the whole buying experience. It was fantastic how you called me up to arrange delivery too. Fab company"
Louise Hinchliffe

"My beautiful sisal rug arrived yesterday. I am so delighted with it and have already received some lovely comments on the very high quality of materials and workmanship. I had a great time using your amazing website to create my rug. What a brilliant idea to give potential buyers the opportunity to choose exactly what they might have in mind for a particular room. The presentation of samples deserves comment, so tasteful, they looked like a present! My rug was ready exactly at the time stated and arrived exceptionally well packed, in perfect condition. It's a real pleasure to say a huge thank you to all involved in the production and sale of my purchase. I have no hesitation in recommending The Natural Rug Store to others."
Susan Palmer

"A very BIG thank you from a happy customer. I needed a natural look interior door mat and the seagrass has worked perfectly. Choosing a natural material is ideal as it does not disturb other materials and designs in a room. The doorway opens onto a patio area the seagrass mat is both attractive and practical. Thank you again"
Pauline Sargent

"Rug arrived yesterday and is perfect."
Mike Devlin

"The rug arrived today thanks. A very nice job, it looks just right. I will not hesitate to recommend both your quality and service."
Rosemary Adamson