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FREE Delivery within the UK.

The Natural Rug Store, featured in:
grand designs

world of interiors

elle decorwation

real homes

Guardian
Featured on-line and in the Saturday edition.
telegraph logo
Featured on-line and the Saturday Telegraph.



Press Area

Journalists & Editors - Learn more about The Natural Rug Store by visiting our press area

Design your own rug
using theRug Builder

Customer Service



How can I buy a rug?


All of our natural rugs are made to order and take 14-21 days to manufacture and deliver.

 

Use our Rug Builder to design and build your own rug. To find prices and purchase, simply create your own design first and enter your required sizes into the online cost calculator.

 

All rug prices are based on their configuration and size.

Alternatively you can choose from pre-designed seagrass, jute, coir, wool, bamboo, paper, and sisal rugs from our materials ranges or Classic, Trend and Sisal Colours rug collections.



How can I pay?

Credit card - Online

Payment can be made securely online at the Natural Rug Store - This is done through our partner RBS Worldpay - All major credit cards or debit cards are accepted. Card payments can be taken 24 hours a day, 7 days week and transactions are 100% secure.


Credit Card - Using Telephone

You can also pay by credit card over the telephone. Please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our friendly customer service representatives will call you to process your payment.


Paypal

You can now pay online by Paypal as an alternative to Worldpay. Simply place your order first online and select 'Paypal' as your method of payment at the checkout after providing us with your address and delivery information.


Cheque

If paying by cheque, please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our friendly customer service representatives will call you to arrange payment.

All cheques must be payable to 'Style International Ltd' - please include your order reference number on the back.


Do you offer a printed brochure?

No. With our massive, ever changing stock, the availability of the internet and the powerful features of our online rug builder we do not provide a printed brochure/catalogue at this time.


Do you deliver worldwide?

Yes. The Natural Rug Store deliver anywhere in the world. We use UPS for international deliveries. Costs for international delivery are calculated at checkout.

How long does manufacture & delivery take?

How much does delivery cost?

Delivery anywhere within the UK mainland is free. Costs for all other regions are calculated at checkout before paying.

When do you deliver?

As soon as your order is ready to be dispatched we will contact you to arrange a suitable delivery date. Deliveries take place Monday to Friday 9am-5.30pm. We use TNT for UK deliveries and UPS for international deliveries.

We also provide deliveries on a Saturday for an additional cost. This option can be selected at the checkout before paying.

Can I return the rug if I don't like it?

Due to the nature of our products being custom made they are non returnable unless damaged or defective. Please be aware of this before placing your order.

What happens if the rug is damaged, can I return it?

Yes! but all damages must be reported upon delivery of goods. If in the event goods cannot be inspected on delivery, goods must be signed for as 'UNCHECKED'. Please contact us immediately to report any damages. Goods must be returned in the original packaging. You are entitled to either an exchange or full refund but if you have not signed for the goods as 'UNCHECKED' no refund will be given.

Do you have rugs in stock?

No. All of our rugs are custom made to your specifications and will take approx. 14-21 days to manufacture and deliver.

What are the largest sizes you do?

We can make rugs to a maximum width of 4/5 metres depending on the material, and a length of 30 metres!

Do you offer discount on bulk orders?

Yes. Please contact us for more information.

What is the quality of the craftsmanship and materials like?

Each one of our bespoke rugs is hand made by carpet craftsmen in the UK to the highest standards using only the finest quality natural materials.

Every single one of our floorcoverings have been thoroughly tested for their durability and quality.

Our materials feel fabulous underfoot, have the ability to sit comfortably with any type of interior, and look stunning.

All rugs from The Natural Rug Store are bordered - we have fantastic selection of borders available including high quality leathers, suedes, cottons, linens and even tapestry's.

Please note as all of our rugs are hand made sizes can vary by up to 5%.

Will I need an antislip underlay with my rug ?

The majority of our rugs come with natural latex antislip backing as standard. *excluding wool, sisool & bamboo rugs for which you can purchase antislip underlay separately at the checkout for an additional cost.


How can I clean my natural rug?

The majority of our rugs can easily cleaned with just soap and water, but for extra peace of mind we offer a protection solution called Intec.

Developed specifically for natural floorcoverings. Intec acts by coating every fibre with a polymer shield so that the floorcovering resists the absorption of stains and dirt which in turn helps your floorcovering look good for longer. It is completely safe and does not affect the colour and texture of the floorcovering.

You can add Intec stain protection to your rug for a small extra cost at the checkout before paying.

Where are the materials from?

The natural materials we use to make our rugs including coir, bamboo, seagrass, sisal, jute and paper are imported from all over the world. These materials in particular are highly renewable and come from environments where sustainability practices are employed.

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