The Natural Rug Store - Custom Rugs

Customer Service

• Manufacture & Delivery Information
• Payment Methods
• Ordering Samples
• Contact Us
• FAQ - Frequently Asked Questions
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Manufacture & Delivery Information

Delivery anywhere on the UK mainland is Free.

Each one of our hand made bespoke rugs are custom made to the highest standard. Please note as all of our rugs are hand made sizes can vary by up to 5%.

• Manufacture and delivery takes approximately 14-21 working days from receipt of your order.

• We will always try to get your rug to you as fast as possible and contact you to arrange a preferred delivery date soon as it is ready to be dispatched.

• All deliveries take place Monday to Friday 9am-5.30pm but we can also arrange delivery on a Saturday for an additional cost. This option can be selected at the checkout before paying.

• For International destinations, delivery cost is calculated at the cart/checkout. International deliveries take approx. 14-30 days.

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Payment Methods

Credit card - Online

Payment can be made securely online at the Natural Rug Store - This is done through our partner RBS Worldpay - All major credit cards or debit cards are accepted. Card payments can be taken 24 hours a day, 7 days week and transactions are 100% secure.

Credit Card - Using Telephone

You can also pay by credit card over the telephone. Please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our friendly customer service representatives will call you to process your payment.

Paypal

You can now pay online by Paypal as an alternative. Simply place your order first online and select 'Paypal' as your method of payment at the checkout after providing us with your address and delivery information.

Cheque

If paying by cheque, please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our friendly customer service representatives will call you to arrange payment by cheque.

All cheques must be payable to 'Style International Ltd' - please include your order reference number on the back.

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Ordering Samples

The Natural Rug Store provides complementary material swatches for up to four rugs.

While our mini sample swatches do not reflect the superior quality of the finished product they will help you match colours and allow you to feel some of the many different, and wonderful textures available.

You can order samples online easily. Find a rug design or create a rug using the Rug Builder, then enter your measurements and then click the 'order sample' button next to it.

We aim to get your complementary samples to you within 2-3 working days.

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Contact Us

The Natural Rug Store
Unit 1
Gregston Estate
Birmingham Road
Oldbury
West Midlands
B69 4EX
United Kingdom

tel: 0845 076 0086 or Int +44 845 076 0086
web: www.naturalrugstore.co.uk
email: info@naturalrugstore.co.uk

Please note: Our website accepts orders 24 hours a day, 7 days a week. Our customer service department is open between 8.30am-4:30pm, Monday to Friday.

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Frequently Asked Questions

View frequently asked questions