on all UK Orders
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UK Customer Service: 0845 076 0086
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"I love my new natural rug and will be recommending my family and friends" Gemma Lois - UK More »
Each one of our hand made bespoke rugs are custom made. Manufacture and delivery on the UK mainland takes 10-14 days from receipt of your order. We will contact you prior to delivery to arrange a suitable time and date.
Weekday deliveries - FREE - All deliveries take place Monday to Friday 9am-5.30pm.
Saturday deliveries guaranteed before 12pm - £25 - We can also arrange your delivery for a Saturday. This option can also be selected during at the checkout.
International destinations and areas of the UK located away from the mainland - delivery cost is calculated at the cart/checkout before paying. International deliveries takes 14-30 days. Please call us on +44 (0) 845 076 0086 or email us for more information.
Payment can be made securely online at the Natural Rug Store - This is done through our partner Worldpay - All major credit cards or debit cards are accepted. Card payments can be taken 24 hours a day, 7 days week and transactions are secure. We currently accept Visa, Visa Debit, Mastercard, American Express, Delta, Solo & Maestro.
You can also pay by credit card over the telephone. Please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our customer service representatives will call you to process your payment.
You can pay by Paypal as an alternative. First add rug/s to your cart and then select 'Paypal' as your method of payment at the checkout after providing us with your address and delivery information.
We also accept payment via bank transfer. To pay by bank transfer firstly add rugs to your cart then select the 'Telephone/Fax order' at the checkout after providing us with your address and delivery information.. We will contact you immediately to arrange payment. For more information please contact us.
If paying by cheque, please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our customer service representatives will call you to arrange payment by cheque. Please contact us for more information.
All cheques must be payable to 'Style International Ltd' - please include your order reference number on the back.
The Natural Rug Store is protected by a Norton/VeriSign Secured™ Seal for your peace of mind - All personal data is encrypted. The Norton/VeriSign Secured™ Seal adds assurance that your personal details and shopping are safe. And there's a simple way to get this assurance. Just verify before you buy.™
The Natural Rug Store provides complementary material swatches for up to four rugs. While our mini sample swatches do not reflect the superior quality of the finished product they will help you match colours and allow you to feel some of the many different, and wonderful textures available.
You can order samples online easily. Find a rug design or create a rug using the Rug Builder, then enter your measurements and then click the 'order sample' button next to it. We aim to get your complementary samples to you within 2-3 working days.
We welcome feedback from all of our customers. To read just a few comments from customers click here
Hand finishing a border
The Natural Rug Store
UK tel: 0845 076 0086
International tel: +44 845 076 0086
Via Social Media
Please note: Our website accepts orders 24 hours a day, 7 days a week.
Our customer service department is open between 9am-4:30pm, Monday to Friday.