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Coronavirus / Covid-19

Customer Comments

"I just wanted to tell you that I think your website is excellent and I have just ordered 4 rugs. I can’t wait to receive them! thanks " Anna More »

Coronavirus / Covid-19 information for our customers

Please note: this page will be regularly updated

We would like to let you know about the steps The Natural Rug Store are taking during these uncertain times. Despite everything going on around us, we are doing our very best to continue to offer and deliver first class customer service. All of our staff have had full training and we are following the government guidelines.

FAQs: your questions, answered

Is The Natural Rug Store still operational?
Our website, customer service and sales department is open and running as normal.

Are samples still being sent out?
Yes we are still sending out samples via Royal Mail, and DHL for sample orders outside the UK.

Will my order arrive on time?
There will be a 2-4 week delay on orders placed currently, we will contact all clients that have ordered to arrange a suitable delivery when goods are ready to ship.

Are there any delays on previously placed orders?
There are a number of orders that have been made but we are unable to ship due to the current issues, we have emailed clients with information.

We are hoping to be able to ship out orders in the next 2-4 weeks.

Are The Natural Rug Store offering any discounts during these troubled times?
Yes we would like to thank our customers old and new for their business and continued support. Please enter discount code NRS10RUG at the checkout to receive 10% off your total order value. Trade clients please email us for further information.

If I have a question or enquiry – what should I do?
Our Live chat is on our website for quick assistance to any query or you can give us a call
0845 076 0086 lines are open Monday – Friday 9am -5pm

For any queries email us at for general enquiries, or for any of your sample needs.

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Contact Us

By Post

The Natural Rug Store
Unit 1
Gregston Estate
Birmingham Road
West Midlands
B69 4EX
United Kingdom

By Telephone

UK tel: 0845 076 0086
International tel: +44 845 076 0086

Online, via Email

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Please note: Our website accepts orders 24 hours a day, 7 days a week.
Our customer service department is open between 9am-4:30pm, Monday to Friday.

FAQ - Frequently Asked Questions

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