Free delivery
on all UK Orders

*mainland only

The Natural Rug Store featured in:

Order samples
FREE of charge

UK Customer Service: 0333 222 6515

Home » Coronavirus / Covid-19

Coronavirus / Covid-19

Customer Comments

"I love my new natural rug and will be recommending my family and friends" Gemma Lois - UK More »

Coronavirus / Covid-19 information for our customers

Please note: this page will be regularly updated (16/06/2020)

We would like to let you know about the steps The Natural Rug Store are taking during these uncertain times. Despite everything going on around us, we are doing our very best to continue to offer and deliver first class customer service. All of our staff have had full training and we are following the government guidelines.

The rug room are back to work from 8th June after a 10 weeks closure due to Covid 19.
We will be making all orders placed during closure on a date ordered basis.
All new orders made will be produced and shipped ASAP but the current lead time for orders is 5-6 weeks.

Thanks for your patience and for supporting a British business.

For any queries email us at for general enquiries, or for any of your sample needs.

Sisal Mahale Sisal Mahale »

Hand finishing a border Hand finishing a border

Contact Us

By Post

The Natural Rug Store
Unit 1
Gregston Estate
Birmingham Road
West Midlands
B69 4EX
United Kingdom

By Telephone

UK tel: 0333 222 6515
International tel: +44 845 076 0086

Online, via Email

Via Social Media

facebook twitter

Please note: Our website accepts orders 24 hours a day, 7 days a week.
Our customer service department is open between 9am-4:30pm, Monday to Friday.

FAQ - Frequently Asked Questions

View Frequently Asked Questions